This page states the REFUND POLICY when placing an order. Please read this information carefully, and if you do not accept the Refund Policy stated here, do not use this Web site. By ordering on this Web site you are indicating your acceptance to be bound by the terms of the Refund Policy.

Refund Policy
The customer can receive a full refund of the purchase price, minus shipping and handling charges. In order to be eligible for a refund, you must follow the guarantee policy, which is stated on this Web site. You are entitled to receive a refund (minus S/H) when you prepare and mail at least 500 envelopes or sales pieces in any of the best programs in my report. If even one of them disappoints you, just send us documented proof that you did the mailing and a refund will be issued. The proof provided must clearly show that you prepared and mailed at least 500 envelopes or sales pieces. This guarantee is good for a full 6 months. Refunds are paid only in accordance with the special guarantee.

If you are able to provide proof of having to prepare and mail at least 500 envelopes or sales pieces, you are eligible for a refund. You must notify Hazel Peppergood via Postal Mail within 6 months of your original purchase date, that you would like to have a refund.

If an order has been shipped out and the customer states he/she did not receive it for any reason (example: mail lost; etc); the customer must notify Hazel Peppergood within 60 days of the purchase date by e-mail or postal mail and another package will be re-sent to them. No refunds will be issued. Refunds are paid only in accordance with the special guarantee.

Shipping Policy
Once a customer places an order, the package is shipped within 5 business days from the purchase date. Orders are shipped by USPS with tracking. A physical address is required for shipment. We cannot ship to P.O. Boxes.

Contacting Company
You may contact the Company at the e-mail address provided on this Web site for customer support or service. All customer support or service is done by e-mail.

If a customer has moved or has changed their address, it is the responsibility of the customer to notify Hazel Peppergood by e-mail or by Postal Mail of the address change. If a package has already been sent out to a customer and the package was returned for any reason and the customer wants a re-shipment of the order, the customer must pay the shipping and handling charges. No refunds will be issued. Refunds are paid only in accordance with the special guarantee.